Free Shipping on All Manitowoc Ice Machines
Showroom M-F 8am-5pm
Transparent logistics for high-volume operations. We prioritize secure handling and clear communication to protect your investment from dock to door.
Unused, unboxed, and regularly stocked items can be returned within 30 days of the invoice date. Contact customer care to receive a return authorization before shipping.
Please Note: Returns may incur up to a 25% restocking fee which would be deducted from the final refund. In order to keep our prices competitive, the restocking fee is used to cover the cost of freight/return freight.
As part of our commitment to excellence, and as a convenience to you, we will handle and arrange for the return shipping.
How should I prepare my return?
Once you have requested a return from us, we will make this arrangement and email you a return BOL (Bill of Lading). Please print two copies of this BOL and have it ready to give the driver when they arrive to pick up your return. Please repackage the unit as best you can to prevent freight damage. Once the unit is ready for pickup, please take pictures of it. This will help in the event that the unit becomes damaged during transit from you to back to our warehouse.
Only unused, uninstalled equipment in original factory packaging will be accepted for return.
Refunds are issued after our technicians inspect the equipment to verify its "like-new" condition.
To maintain our rigorous health and safety standards and provide the most competitive pricing, the following categories are excluded from our standard return policy.
Includes any machines or supplies that have been connected to water, power, or drainage lines.
Includes discontinued inventory, clearance items, and equipment ordered specifically to your custom specs.
IMPORTANT: Once an item has been installed or operated, it is considered "Used" and is no longer eligible for return or exchange.
IMPORTANT: Inspect all shipments before signing. Your signature confirms the equipment arrived in good condition.
What should I do if I notice damage when I am receiving the delivery?
If there is freight damage, please take a couple of pictures and REFUSE the shipment. Call or email us right away to notify us of the damage and that the unit has been refused. As soon as we confirm the refusal, we will promptly ship a replacement unit to you.
If you choose to accept a damaged delivery, you must clearly notate the damage on the freight company's paperwork and obtain an Exception Number. You will then need to file a freight claim with the freight company. Please be aware that ECR cannot file freight claims on your behalf once a damaged shipment has been accepted.
We utilize a network of specialized freight carriers to ensure your high-value equipment is handled with commercial-grade care from our dock to yours.
Used for parts, water filters, and small supplies. These orders typically ship via UPS or FedEx and include door-to-door tracking.
Modular heads, bins, and large units ship via "Less Than Truckload" freight. These units are crated and secured to pallets for maximum protection.
Standard freight delivery is curbside. If your facility does not have a loading dock, fork lift or other means of safely unloading the pallets, please request during checkout.
Free shipping applies to standard ground and freight delivery. Expedited shipping, liftgate service, and inside delivery are available at an additional cost and must be requested before your order ships.
We understand that downtime is not an option. Our warehouse team prioritizes rapid fulfillment to get your facility back to full production as quickly as possible.
Fulfillment Goal: Most in-stock Manitowoc units and regularly stocked items ship within 24–48 hours of order confirmation. Any items that are special order, we submit the order promptly and email you with the estimated lead time as soon as that is available.
Every unit undergoes a final packaging inspection before being loaded onto the carrier's truck to ensure it leaves our facility in perfect condition.
Standard transit times range from 3–7 business days depending on your proximity to our Texas distribution center. If you live in a remote rural location, additional days may be incurred, depending on the frequency of deliveries from your local freight point (dependent on carrier).
Once your order leaves our dock, you will receive an automated email with the carrier's contact info and a tracking/PRO number to monitor the arrival. The freight company will contact you to arrange a delivery date. Please make sure the phone number you enter at checkout is a good number for us to give them. If you would like us to give them an alternative number, please email us this information.
Join the thousands of business owners who trust us to help keep their operations running.
